Privacy Policy

This Privacy Policy explains how Trigyaan ("Trigyaans Tapowon", "Trigyojas", "we", "us", "our") collects, uses, shares, and protects your personal information when you visit http://trigyaanstapowon.in, book a discovery call, or enrol in any Trigyaans Tapowon programme.

We take your privacy seriously. This policy is written to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDPA").

1. Who we are

Trigyaans Tapowon is a consciousness coaching and personal transformation programme operated by Trigyaan, with its registered office at Trupthi Nivas, Puttanjaneya Temple Road, Kuvempunagar, Tumkur, Tumakuru 572103, Karnataka, India. For any privacy related matter, you can reach us at [email protected].

2. Information we collect

We collect the following categories of information:

Information you give us directly

Identity and contact details: name, email address, phone or WhatsApp number, city or country of residence.

Booking information: details you share when booking a discovery call or enrolling in a programme, including the reason you are reaching out.

Programme information: notes, intake responses, journal entries, or session inputs you share with your coach during the programme.

Payment information: transaction details processed by our payment partner Razorpay. We do not store your full card, UPI, or bank account details on our own servers.

Communications: emails, WhatsApp messages, or support tickets you send us.

Information collected automatically

Device and usage data: IP address, browser type, device type, operating system, referring URL, pages visited, and time spent on the site.

Cookies and similar technologies: as described in section 6 below.

Sensitive personal dataWe do not ask you to share sensitive personal data such as financial account numbers, medical records, biometric information, or sexual orientation. Please do not include any such information in messages to us. Any spiritual, emotional, or life context you choose to share with your coach during the programme is treated with strict confidentiality.

3. How we use your information

We use your information to:

Deliver the discovery call, the programme, and any related services you have booked.

Send you programme communications, session reminders, and support messages.

Process payments and issue receipts or invoices.

Respond to your questions, feedback, and support requests.

Send you updates, offers, and content related to our work, where you have opted in. You can unsubscribe at any time.

Improve our website, offerings, and customer experience.

Comply with legal, tax, and regulatory obligations in India.

Detect, prevent, and address fraud, abuse, or security issues.

4. Legal basis for processing

We process your personal data on the basis of your consent, to perform a contract with you (such as delivering a programme you have paid for), to comply with our legal obligations, and where it is necessary for our legitimate business interests such as securing our website and improving our services.

5. Who we share your information with

We do not sell your personal data. We share it only with the following categories of trusted partners, and only to the extent necessary:

Payment processor: Razorpay Software Private Limited processes your payments and handles related fraud checks.

Marketing and CRM platform: HighLevel (GoHighLevel) hosts our website, forms, email, and workflow automation.

Video hosting: Wistia hosts video testimonials and programme videos.

Messaging providers: WhatsApp Business API and email delivery services help us communicate with you.

Analytics providers: we use analytics tools to understand how our site is used, in aggregate form where possible.

Professional advisors: lawyers, accountants, and auditors, where necessary and under confidentiality obligations.

Legal and regulatory authorities: where we are required to do so by law, court order, or valid government request.

Successors in interest: in case of a business restructuring, merger, or acquisition, subject to standard confidentiality protections.

6. Cookies and tracking

Our website uses cookies and similar technologies to remember your preferences, enable essential functionality, and understand site usage. You can control cookies through your browser settings. Disabling cookies may affect parts of the site experience.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or for the period required by applicable law, whichever is longer. Programme records are typically retained for the duration of our relationship with you and for a reasonable period thereafter for tax, accounting, and legal compliance.

8. Your rights

Subject to applicable law, you have the following rights in relation to your personal data:

Right to access: ask for a copy of the personal data we hold about you.

Right to correction: ask us to correct data that is inaccurate or incomplete.

Right to erasure: ask us to delete your personal data, subject to legal exceptions.

Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

Right to nominate: under the DPDPA, you may nominate a person to exercise your rights in the event of your death or incapacity.

Right to grievance redressal: as described in section 12 below.

To exercise any of these rights, write to us at [email protected]. We will respond within a reasonable timeframe as required by law.

9. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee absolute security.

10. Children

Our services are intended for adults aged 18 years and above. We do not knowingly collect personal data from anyone under

18. If you believe a minor has provided us with personal data, please contact us and we will delete it.

11. International data transfers

Some of our service providers are located outside India. When we transfer your personal data internationally, we take reasonable steps to ensure it receives an appropriate level of protection.

12. Grievance officer

In accordance with the Information Technology Act, 2000, and the DPDPA, 2023, we have appointed a grievance officer to address your concerns:

Name: TharaSachin MMJ

Email: [email protected]

Address: Trupthi Nivas, Puttanjaneya Temple Road, Kuvempunagar, Tumkur, Tumakuru 572103, Karnataka, India

Response time: we aim to acknowledge grievances within 48 hours and resolve them within 30 days.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. For material changes, we will provide additional notice where required by law. We encourage you to review this page periodically.

14. Contact us

For any questions about this Privacy Policy or our privacy practices, please email us at [email protected].